Politique de remboursement

Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it:

  • Unworn or unused

  • With tags

  • In its original packaging

You will also need the receipt or proof of purchase.

To start a return, please contact us at ludinwalikhan@gmail.com.

Return Address:
36 Rue Paul Painlevé, 45120 Montargis, France

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
Please note that items sent back without prior authorization will not be accepted.

Damages or Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

Please contact us if you have any questions about a specific item.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is approved, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

  • Items must be in the same condition as received

  • Unworn or unused

  • With tags

  • In original packaging

  • Receipt or proof of purchase required

Refunds

We will notify you once we have received and inspected your return. If approved, you will be refunded via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ludinwalikhan@gmail.com.